PTC Technical Support

PTC's technical support site can be customized to show you the items you use the most using their portlet system.The site can be accessed here https://www.ptc.com/appserver/cs/portal/ for those that have a PTC account.

Under the quick links section there is a link to Reference Documents: https://www.ptc.com/appserver/cs/doc/refdoc.jsp you can select some filters to limit the results then click brows. This gives you access to PDF manuals very convenient for reference. 

You will need your SCN number but from the PTC site you can download purchased software packages submit support cases. There are also some great tools for managing open cases.

Training from PTC

PTC has multiple options for learning their products.

They have free training here (mostly Creo tutorials): http://learningexchange.ptc.com/

They have eLearning found here: https://www.ptc.com/training/elearning/
The eLearning can be purchased from PTC and accessed for a year and then renewed each year for reasonable rates. This is a good option if you prefer to learn on your own time but lacks the personal touch of human instructors.

PTC also has remote and in person classes I personally think this is the best option as it also gives you access to the eLearning for one year from the date of the class: http://www.ptc.com/training/instructor-led-training/

Finally PTC offers Enterprise Learning Programs if you are looking for a more comprehensive role based training for your company. http://www.ptc.com/training/enterprise-learning-programs/

Introduction

Just to give you a bit of my background I am the Engineering System Administrator for a company that uses PTC Products. I am the Buisness as well as System Administrator for Windchill.
When I first got started with PTC products I came from the IT department so I had little experiance with PLM software in general and knew very little about Windchill.
I took the classes from PTC for System Administration and Buisness administration and they are a great start but I quickly found the mountain of documentation became difficult to travers. I hope to help others who are in the same position.